Wonder
Real Estate Development, scaling from concept location to 90 open in 28 months
Concept development & programming, optimizing for takeout and delivery
Manager of brand standards & nationwide rollouts
Director of design development developmwnt
Wings Over
45 Unit Chicken Wing Franchise Restaurant Group
Opened New Corporate Restaurants in GA, IN, MA, MD, NY, SC
Developed & Designed 2.0 Prototype- including new logo, interior design, kitchen equipment & layout, all lighting, FFE, digital menu & brand assets
Product manager for all restaurant technologies- POS, App, Delivery, Internal Systems
Operational Excellence
Subject Matter Expert (SME) in restaurant technology (POS, online ordering, integrators, loyalty platforms, operational tools)
Conducted on-site studies using methodology of labor utilization, delay study, process timing and line-off rate
Employed practices of Kaizen, Lean Manufacturing, Agile, Scrum, Customer Value, Empathy Mapping and Customer Journey throughout all projects.
Sesame- zero commission online ordering marketplace
• Go-to-market specialist for 2021 MVP launch of Sesameorder.com
• Project manager during development stage. Worked directly with design firm, product manager, developers and key stakeholders to align on goals and profit, feasibility and desirability of product.
• Managed all back-of house systems including: Intercom, Stripe, Clickup, Sesame internal dashboard, Itsacheckmate, Figma, Miro
• Drafted and refined all SOPs and CX strategy for internal and external alignment
• Worked directly with CEO and COO
WeLive Wall Street & Crystal City, WeWork
27 story, 206 unit co-living micro housing project, Wall Street NYC
300,000 mixed use building (office, residential, retail)
Logistics and operations support
OS&E and FF&E selection and implementation
Developed handbook of standard operating procedures
Opening coordinator
Marketing collateral
LITTLE SAL’S ITALIANO
60 seat Italian Restaurant in Union Square, NYC
Construction Project Management
Front of House (FOH) staffing, training, management
Back of House (BOH) systems review
Menu Development & Wine List Cultivation
Corkscrew Consulting
Tavern on the Green
300 seat landmark restaurant in Central Park, NY
Pre-operations review
BOH support, staffing and training
Service style, table top, uniform review
Menu development
Urban Space Vanderbilt
Multi-unit food hall near Grand Central Terminal, NY
Brand identity
Pre-opening operational support
CANNONBALL PRODUCTIONS
Food & Beverage Event Production
1,000-3,000 person F&B festival event production
Direction of Food & Beverage
Vendor management & relations
IB COOKING
Founder of Hospitality Consulting Firm
Private Chef & Caterer